Chez Louis poulet et pizza is a fast-food restaurant founded in 1988 by the Durepos family. Located in Drummondville, the restaurant now has 3 branches and a Food Truck. Its reputation in the region and ever-growing clientele have led the company to innovate.
Chez Louis has integrated a robot waiter to maximize the efficiency of its service and limit the bottleneck associated with customer location. The aim of the project is to improve the customer experience by simplifying access to meal trays in a model that promotes the restaurant. The robot, dressed in the company’s colors, brings a new and innovative character that attracts a new type of customer and strengthens brand recognition.
The company attempted to integrate robots in 2022, but encountered certain limitations combined with economic constraints, which resulted in the project being abandoned. Today, the aim is to relaunch this initiative with further integration of innovative technologies. The software developed by Fractal Solutions Robotiques Inc. plays a key role in this transformation.
By adding a delivery robot, the restaurant can offer a complementary service and optimize its efficiency. The robot brings an interesting aspect of promotion with its innovative vocation and personalized appearance.
Its appearance on the corporate landscape creates excitement among customers and stimulates curiosity for renewed commitment. What’s more, it lightens the mental load on employees, who can rely on it during peak business hours.
Fractal Solutions Robotiques Inc. is a company that develops robotic technologies for various sectors such as the restaurant, hotel and commercial industries, and many others. They program service robots to take on certain roles to lighten the workload of employees, while stimulating interest in the company through their innovative and friendly side.
The robot has been very well received by customers and employees alike. Its involvement in the restaurant makes it an interesting and positive attraction that customers eagerly anticipate. The robot is particularly useful for adapting to fluctuations in busy periods, which have become more unpredictable in recent years.
It was also reassuring to see an improvement in customer reaction to the arrival of the robot. Previously, many negative comments highlighted fears about replacing humans and the role of employees, but these concerns seem to have subsided.
The results are very conclusive on all levels.
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