Ripplecove Hotel and Centralio

The customer

The Ripplecove is a jewel of Ayer's Cliff in the hotel industry, and has been since 1945. This large and popular establishment hosts weddings, conventions, celebrations and various guests with specific needs. On site, a spa, a restaurant and several activities and tourist attractions make the Ripplecove a must in the Eastern Townships.

Project summary

The Ripplecove welcomes a wide variety of guests with diverse and specific needs. The establishment must provide clear, precise, adapted and easily written quotes for all the services offered in its hotel.

Centralio created a simple digital platform to develop attractive and detailed quotes to guarantee more sales.

The Challenge

The platform was initially programmed for the manufacturing industry and had to be adapted for the hotel industry. With the support of MT Lab, Centralio was able to scale its solution to adapt to the needs of Ripplecove to properly assist sales teams in their bid management.

The objective is:

  • Increase sales by providing more upsell opportunities in bids.
  • Improve efficiency by simplifying the method and achieve better submission management through automation and request analysis.

 

The Solution

Centralio has therefore developed an interactive and simple platform for creating and managing quotes. 

Quotes adapted to the tourism and hospitality sector include: 

  • an attractive appearance that compliments the professionalism of the establishment;
  • clarity of information allowing for a better understanding of options;
  • effective coordination through an automated system;
  • an analysis report and a centralization of data (KPI).

The Service Provider

The Centralio platform allows you to create beautiful, personalized and easy-to-use interactive quotes for sales teams. Their innovation in the field of quotes allows for a better return on investment by making the shopping process clearer and more enjoyable. 

This solution puts the customer experience first and has a positive impact on profitability by avoiding confusion and wasted time.

Results and findings

The platform has been adapted according to the industry and has integrated with existing software. The anticipated results are efficiency gains and increased sales. There is no data needed to demonstrate the extent of success due to the recent completion of the project.

We are waiting for the results of this project.